RM35 Terms & Conditions – Malaysia Casino Platform Guidelines

By registering an account, logging in, making a deposit, or using any service provided by rm35 in any manner whatsoever, you acknowledge that you have read, understood, and agreed to be bound by all Terms & Conditions set out in this document. If you do not agree with any part of these Terms & Conditions, you are advised not to use the rm35 platform.

These Terms & Conditions constitute a legally binding agreement between you as the user and rm35 as the platform operator. This document should be read together with the Privacy Policy and the Responsible Gaming ours, which together form a comprehensive set of rules governing the use of the rm35 platform.

To register and use the platform rm35, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration. rm35 does not permit minors to use this platform in any capacity whatsoever.
• Residing in Malaysia or being a Malaysian citizen eligible under local laws.
• Not on an active self-exclusion list or any exclusion list imposed by rm35 or a relevant authority.
• Registering using accurate, truthful, and up-to-date personal information. Registering under a false name, another person's phone number, or fabricated details constitutes a serious violation of rm35's terms.
• Only hold one active account at any one time. Opening more than one account by the same individual — whether using a different name, phone number, or device — is strictly prohibited.

Rm35 reserves the right to verify the identity of any member at any time by requesting supporting documents such as a valid Malaysian identification card or travel document. Failure to provide the requested documents within the stipulated timeframe may result in the account being suspended pending verification.

All financial transactions on the platform rm35 operates in Malaysian currency, MYR (RM). rm35 does not accept or process transactions in any foreign currency.

Accepted Deposit Methods: rm35 accepts deposits via the following Malaysian digital payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• FPX (Online Banking) — Maybank2u, CIMB Clicks, RHB Online Banking, Public Bank PBe, Hong Leong Connect, and other Malaysian banks

Deposit Limit: The minimum deposit amount per transaction on rm35 is RM10. There is no set maximum deposit limit; however, rm35 reserves the right to impose limits based on compliance requirements and risk management.

Fund Withdrawal: Withdrawal requests may be made by registered rm35 members who have fulfilled all applicable withdrawal eligibility requirements. All withdrawals will be processed to the same payment method used for the deposit, or to a verified Malaysian bank account held in the member's name. Withdrawal processing times are as follows:

• Regular Members: 30 minutes to 24 hours on business days
• Platinum Members: Within 6 hours
• Diamond VIP Members: Within 5–15 minutes (express processing)

rm35 offers a variety of bonuses and promotions from time to time to reward both new and loyal members of our platform. All bonuses and promotions are subject to the following conditions:

• Every bonus credited to your rm35 account must meet the wagering requirements specified in the relevant promotion's terms before it can be withdrawn as cash.
• The rm35 first deposit bonus and welcome bonus are available to new members only. A player is entitled to claim the welcome bonus once only, for the lifetime of their account.
• Bonus abuse — including the use of multiple accounts, transferring funds between accounts, or wagering patterns designed solely to fulfil wagering requirements without genuine risk — will result in the cancellation of the bonus and all associated winnings.
• Rm35 reserves the right to modify, suspend, or cancel any promotion or bonus offer at any time without prior notice, subject to the interests of existing members.
• The applicable bonus value and wagering requirements will be clearly stated on the relevant rm35 promotions page.

In situations where rm35 detects any suspicious or fraudulent activity in connection with a bonus claim, rm35 reserves the right to withhold withdrawals, void the bonus, and take further action including closure of the relevant account.

All members rm35 are required to use the platform in a lawful and ethical manner that does not infringe upon the rights of other users. The following activities are strictly prohibited on the rm35 platform:

• The use of any automation software, bots, scripts, or computer programs to play or interact with the rm35 platform automatically.
• Any form of collusion with other players to gain an unfair advantage in any game on rm35.
• Exploiting any technical bugs or system vulnerabilities on rm35 for personal gain. Any member who discovers a bug is required to report it to the rm35 support team immediately.
• Any attempt to hack, attack, or compromise the security and stability of the rm35 platform in any form.
• Providing false information, identity fraud, or any fraudulent activity that harms rm35 or other users.

Rm35 uses an independently audited RNG (Random Number Generator) system across all games on the platform. This ensures every round is truly random and fair. Results of completed games are final and cannot be disputed solely on the grounds of personal dissatisfaction.

The security of every member's account and personal data is our highest priority rm35. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and rm35's servers — the same standard used by leading banking institutions in Malaysia.

As an rm35 member, you are responsible for:

• Choose a strong, unique password for your rm35 account and do not share it with anyone, including family members.
• Ensuring you log out of your rm35 account after each session, particularly when using a shared device.
• Notify the rm35 support team immediately if you suspect any unauthorised access to your account.
• Update your personal information on rm35 whenever there are any changes, particularly your phone number and banking details.

Rm35 will never ask for your account password via email, SMS, or LiveChat. Please be vigilant against anyone claiming to represent rm35 and requesting your sensitive information. Report any such attempted fraud to the rm35 support team immediately.

rm35 reserves the right to suspend or close any member account with or without prior notice under the following circumstances:

• Violation of any term set out in this rm35 Terms & Conditions document.
• False identity verification or the provision of misleading information during registration or the verification process.
• Fraudulent activity, money laundering, or any other illegal activity involving the relevant rm35 account.
• Legal compliance requirements or directives from the relevant Malaysian authorities.
• Account closure requested by the account holder, including activation of self-exclusion for responsible gaming purposes.

If your account is closed for reasons unrelated to a terms violation, all legitimate remaining funds in your rm35 account will be returned to you in accordance with rm35's standard withdrawal procedure. Any funds tied to bonuses whose wagering requirements have not been met will not be refunded.

To request voluntary account closure, please contact the support team at rm35 via LiveChat or email at [email protected].

rm35 provides its online gaming platform on an "as-is" basis and makes no express or implied warranties regarding uninterrupted platform operation at all times. While rm35 strives to maintain platform uptime in excess of 99.9%, technical disruptions, scheduled maintenance, or unforeseen events may temporarily affect access to the platform.

Rm35 is not liable for:

• Losses arising from internet disruptions on the user's end, processing delays caused by third parties (banks, e-wallet providers), or extraordinary events beyond rm35's control.
• Loss of data or account access resulting from the user's own negligence in safeguarding their login credentials.
• Unfavourable game outcomes that occur as a result of an unstable internet connection on the user's end.

rm35 is fully committed to a responsible gaming culture. We believe online gaming should be an enjoyable, well-managed source of entertainment — not a source of stress or financial hardship. To that end, rm35 provides a range of self-protection tools available to every member:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending on rm35 in check.
• Loss Limit: Set a maximum amount you are willing to lose within a given period, after which the rm35 system will automatically end your session.
• Session Time Limit: Limit your daily playing time to ensure gaming does not interfere with your everyday activities.
• Self-Exclusion: Activate the self-exclusion option for a period of 30 days, 90 days, or permanently if you feel you need a break from gaming.

If you or someone you know needs help with gaming habits, do not hesitate to reach out to the rm35 support team, who are trained in this area. We are here to help — not just as a gaming platform, but as a genuinely caring partner. For more information, please visit the Responsible Gaming ours.

rm35 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time in response to operational requirements, legal compliance needs, or service improvements. Members will be notified of any material changes via in-platform notifications or email at least 7 days before the amendments take effect, except where immediate changes are required for security or legal compliance purposes.

Continued use of the rm35 platform following any amendments to the terms constitutes your acceptance of the revised terms. You are therefore encouraged to review this rm35 Terms & Conditions page from time to time.

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising from or in connection with these rm35 Terms & Conditions shall first be resolved through voluntary negotiation. Should negotiation fail to produce a resolution, the dispute will be submitted to the jurisdiction of the competent courts of Malaysia.